How to contact Bukopin Call Center and report consumer complaints
Of course, as a customer, when there is a dispute, the first step that has been taken is to contact the Bukopin call center, apart from consumer calls, there are several other ways to contact the bank so that customers can quickly resolve their complaints.
Items such as your cards lost to failed cash transfers can be easily finished without having to go to the branch office, this can be done thanks to the bocopin bank customer service that always accompanies you so don’t worry if there is a problem with the banking department.
Consumers have the right to report complaints to the manager or branch without any traffic. Even this Bucopen call center is open 24 hours non-stop to serve a variety of customer complaints , so when there is a problem even if it’s midnight, you can still report it .
In the next discussion, it will be explained in detail how you as a customer can make contact with the bank. there are three easiest ways, namely through phone calls, mobile phone calls, and by email.
How to contact Bukopin Call Center using your phone
This is one of the most frequently used methods by customers to contact the bank about something happening. Just call 14 005 and then you are immediately connected to the customer service of Bukopin Bank this service can be used by customers for free.
Unlike other banks that still reduce credit or bukopin operator fees officially make the service free. So don’t be afraid of spending a lot of money to contact the Bukopin call center when needed.
In fact, most banks still charge telecom fees on behalf of consumers. So it is very natural that many of you do not know that the costs of this phone has been passed on by the bank in addition to being free, customers can also make this call anytime, anywhere.
Customer contact services from Bucopen are open for 24 hours and 7 business days. Although your holiday as a customer can still report complaints that occur in your bank account so that problems that occur can be resolved immediately without having to wait to come to the branch office or center.
In business hours, maybe you’ll experience a delay n call because there’s a queue, it’s normal to happen at certain moments, you just have to wait thirty minutes and then try to make another call.
Contact Bukopin Call Center using mobile network
Bank customers don’t have to call using a phone number if they don’t have their own device. Your current mobile phone can also be used to call directly. dialing is also not very different from regular calls so it’s very easy to remember.
Don’t worry call +62 14 005 to be able to make calls using the mobile network. Although some telecom operators can now be integrated with regular numbers, you can save this mobile number when regular calls are not made .
Not much different from conventional bucopin call centers, using a cellular network is still free. So don’t worry, your credit will burn when contacting the bank, the server of this mobile phone is actually different from the conventional so it has several advantages.
If you call through this mobile number , the queuing potential for calls will be even smaller so when an emergency is recommended to use the number to immediately contact the bank. in cases of emergencies such as your cards are lost, this method is strongly recommended for customers.
The sooner you report a problem that occurs, the faster the bank handles it, emergency events such as a lost arbitrary card , unsuccessful bank transfer, or incorrect name input can be resolved briefly even with this potential method you do not have to come to the branch office.
How to report a bank customer complaint using email
The development of technology makes email use also increasingly dominant. Therefore, Boko Payne also provides customer service using email if possible contact. By doing a report using an email the problem can be transmitted in detail.
Usually complaints submitted via this email are related to M&A banking applications or digital transfers. So the client can directly send an image image as proof of failure of this process. It is also easier for the bank to confirm errors in the process.
Even with this email, quite complex problems such as incoming data errors can be solved without having to come to the branch office. The case is named at the wrong point of entry when making cash transfers, you can simply take an image and include it as evidence.
You can even report your device’s error events by attaching photos or videos as evidence, which has proven to be more effective than Bucopin call center calls that are limited to audio media , so wherever there is disruption, customers can report it immediately.
In terms of responses, the email method still has some disruptions compared to regular calls. Customers may need to wait a few minutes to receive a response email from the bank. If you are in a hurry then just combine this typical phone and email method as a solution.
To call by email, customers can use the customer_care@bukopin.co.id of the call , the first response from Viola, which is a robotic service from the bank, will only attach their complaint and it will automatically connect to the human officer.
Recognition of new viola technology breakthrough bukopin
Perhaps there are still few customers who know Viola’s technology from this bukopin bank. In fact, Viola is the latest development to speed up customer service. Basic questions can be answered directly without having to contact human staff.
Viola is a robot that will help bocopin call center problems so there is no accumulation of calls on human staff , some basic problems such as checking the status of the transition to authentication can be done using this latest technology.
Customers who use email to file a complaint will also be answered with viola before receiving a response from the human officer. The advantages of this technology are definitely the speed of contact between customers and banks so that there is no bottle that interferes with the customer service system.
Until now, Viola technology is still being developed to improve the convenience of customers. Not only is viola email scheduled to be used also to maximize conventional calls. So to solve mild problems viola is faster to respond to.
Customers will definitely be more comfortable with this technology to help smoothly deliver banking complaints. Future trading problems will also use Viola to make mobile banking activities smoother and faster for customers’ convenience.
As a customer, of course, you will be further helped by the development of this banking technology consumer complaints will be transferred faster and resolved even without having to come to the branch office. Bucopin call center services will be maximized and will help meet smooth consumer needs.