Manfaat ACC switchboard, not just for complaints
Users will receive the benefits of an ACC call center. Problems in cooperation with lending or leasing organizations often occur, and if they are not addressed immediately, there will be misunderstandings. Well, that misunderstanding could eventually become another problem for you.
Of course, don’t you want the problems you’re facing while making a heavy equipment financing loan with ACC not addressed right away? To overcome different types of problems or obstacles, there are different ways that can be used. One of them is to contact the ACC call center.
There are many benefits of an ACC call center that you will receive and most notably it helps solve problems in the funding process. There are some problems that ACC service users often encounter such as requiring credit relief to extend the loan term to make it lighter in installments.
To contact the call center, it can be done easily. Because ACC provides its own number where customers or users can contact it. You can immediately complain about the relevant phone number and submit a complaint or complaint properly and in detail.
This way, this lessor can provide the best solution for you. Don’t forget to provide some important documents needed. Before you know how to contact and what the benefits of an ACC call center are, you must also know what a fleeting history of the company is, just continue to see the explanation below.
Overview ACC Company History
As mentioned earlier, you will actually get many benefits from ACCs. ACC or Astra Credit Companies is a financial institution for cars and heavy equipment. The financial company turned out to have a good reputation by the wider community and has more than 9,000 partner agents.
Based on the regulation from OJK (financial services agency) No. 29/POJK.05/2014, the company implements business needs in the areas of investment financing, multipurpose leasing and operations, good working capital. use conventional and sharia-based programs. Both have their own advantages.
The predecessor of ACC came from PT Astra Sedaya Finance which was founded on 15 September 1982 under the name PT Raharja Sedaya . The establishment is useful to support the automotive business of the Astra group. Only in 1990, PT Rajardja Sedaya changed its name to PT astra Sedaya Finance.
The benefits of the ACC call center offered by this company include the purchase of new and used cars, especially for Astra-made vehicles such as Toyota Isuzu, Daihatsu, Peugeot to BMW. According to the initial formation, the company has the function of supporting the financing process of more than 1600 car dealerships in Indonesia.
Some of the companies where they work as ACC associations include Astra Sedaya Finance, PT Swadharma Bhakti Sedaya Finance, PT astra Auto Finance, PT Staco Estika Sedaya Finance and PT Pratama Sedaya Finance. To date, this company continues to develop a wide range of services and facilities provided. In addition, they also continue to maintain the reputation they have.
Complete ACC y ang call center information
The existence of call center service from ACC is really a means for customers and companies to get information more easily and practically. In addition, there are many benefits of ACC switchboards that users will gain. Especially to fix these kinds of problems and complaints while working together.
For those of you who want to contact part of the company’s call center , you can call directly at 021-766-9000 for customers in the Jakarta area. Meanwhile, if you are outside Jakarta, you can contact 1500-599 directly. This figure can be achieved using all telecom operators.
Meanwhile, for customers who want to connect directly to the head office, they can call (021) 7885-9000 directly. ACC’s headquarters are located at Jl.TB Simatupang No. 90. When submitting these complaints and suggestions, it should be done clearly and in detail so that the company can understand more about it.
Customers can wait about 20 days to receive a response or reply. The period is calculated from the entire document received. If it turns out that the procedure for submitting a complaint did not receive a response, then the only way to do it is by contacting OJK via the number 1500655. This is the best way to forward a complaint.
Benefits of ACC call centers
It is known how to file a complaint through the company ACC. Well, it turns out that there are a lot of benefits of ACC switchboards that must be known. For more details, see the review below
- Quickly appeal
As mentioned before, the existence of a call center is actually the most appropriate place for complaints such as problems in the credit process . With this quick reporting method, your problem can be solved quickly. You can use one of the above numbers directly.
- Get information related to the products you have
Another benefit of ACC call centers is that you can get information regarding products owned by the company involved. Astra Credit Companies itself has a number of products such as car financing to heavy lat.
- As a means to give advice
The existence of a call center can also be the best place to provide advice to the company. There is no denying that if the services of a rental company are sometimes unsatisfactory, you can immediately give them advice so that they can work more optimally.
- To connect with the company
The benefit of ACC from its existence is to connect customers with this ACC company . Not only that, but their existence is also important because they can handle various types of customer problems.
Advantages of buying a car with ACC
There are various advantages that are possessed from buying a car with ACC as follows:
- Have the best service for its customers
Using this rental organization from ACC will also bring a multitude of benefits to users. Such as the existence of the best service used the concept of operational excellence to maintain customer satisfaction.
- Has a full range of product features
Astra Credit Companies also has many quite complete product features. In addition, it has partnered with several car dealerships in Indonesia. The requirements for applying for credit can also be done very easily.
- Affordable customer access
Finally, you will also be offered a service in the form of reaching customers with a very easy reach. There are many options for staying connected such as through call centers or social media.
Cooperation with real financial institutions is not immune to different types of problems. To overcome this, customer service may be the best solution. There are many benefits of an ACC switchboard that you can get.
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