If you have any problems, criticisms or suggestions, then complaining to a KFC call center is the best path that can be taken. Especially we know for ourselves that this food restaurant from the United States although famous is very experienced, but it cannot be perfect. Sometimes consumers find the service or food is less than the maximum.
Of course, not all outlets have similar problems, but only a few stands. It can be caused by just opening or misunderstanding between consumers and waiters there. Therefore, it must be complained well, especially because this restaurant is famous for being good and can receive criticism and advice.
Get to Know Briefly the Origins of KFC
Kentucky Fried Chicken is known to have a long history so that the experience in serving various food products does not need to be complained to kfc call centers at all. Especially if we compare with fellow restaurants or fast food franchises, surely most are still number one even in Indonesia.
Fast Food originated in the Kentucky town as it implies, where it was first discovered and founded directly by Colonel Harland Sanders. The story is already very famous because he was previously only a fringe chicken seller and did not have much profit so he experienced severe pressure to depression.
But this began to change when in 1930 he started cooking fried chicken in Corbin and it turned out to be very popular with people. Furthermore, in 1939, Sanders made his own fried chicken recipe because it uses many types of interesting spices plus he has his own way of maintaining the processed taste.
This is what made Sanders then get the award in the form of Kentucky Colonel from the local governor. The founding of the franchise occurred in 1955 where Previously Sanders traveled from America to Canada offering his merchandise. No wonder after that many investors are interested in investing in Sanders’ efforts.
In 1978, the KFC National Training Center opened after major investments from entrepreneurs such as Jack Massey and John Brown Jr. Unfortunately, 2 years later, in 1980, Harland Sanders died so that it became a news of deep sorrow, especially the development of his hard business was massive at that time.
Advantages of KFC in Terms of Products and Services
When looking at its long history, no wonder this franchise is equipped with many advantages, one of which is the ease of finding outlets. Now we can not only find an outlet in one big city. But in every big city must have many more outlets so that the spread is fairly even.
We can see examples in big cities such as Jakarta, Bandung, Surabaya or Semarang. In one big city there are many buffer cities where each of them must have a KFC restaurant. So, you don’t need to go all the way to the city or provincial center because it is more affordable from home.
Especially now that delivery services can be used quickly and cheaply without any hassle at all. You can directly call 14022 and if you don’t know the menu, you can ask the employee who picked up the phone. Please note that the service number for delivery and customer service is not the same.
For all these outlets are also equipped with the best facilities so that although sometimes people complain to the KFC call center there, but it doesn’t matter. Generally complaints of problems in the form of services from employees or lack of food only. But if other facilities such as places to eat or playground is very maximal.
You can use the room in the restaurant to the maximum because the arrangement is comfortable because most outlets are quite spacious. In addition, in terms of cleanliness, it must be very prioritized, especially by employees with cleaning duties. They have been well trained so that they are experienced in maintaining the cleanliness of every restaurant gap according to the SOP.
Another advantage is that now it is not only used for food stopovers but can be used as a place to eat. This happens because of the emergence of the latest restaurant, KFC Coffee where it looks the same as cafes in general. You can find a room with a mini bar that is very comfortable.
How to Complain to KFC Call Center If There Is A Problem
Any company or restaurant will definitely receive input or suggestions and even complaints from its customers including KFC. But even if it contains criticisms and complaints we should not carelessly give it. There is a separate adab in providing complaints, one of which is all complaints and suggestions must be in accordance with the facts.
If you don’t know about the facts of things that will be criticized, then contact or complain to the KFC call center first. You can call their customer service phone number, which is 08071677777. If you feel that you have contacted but it turns out to be busy, then you can send a complaint via email info@kfcindonesia.com only.
You can ask about food service or results if it is not satisfactory. But you have to find the best time when doing this, especially if the complaint is quite large. But for general type complaints can be done as usual but must be patient in calling CS or receiving their email reply.
To complain to the KFC call center can also be done through their main website directly. There will be various columns in the form of data that must be filled in along with what customer comments. You can fill all these columns with your own opinions, do not fill because you hear news from others.
Furthermore, if you have received a reply from the company admin, of course, it must be received well. The name gives criticism or complaints must definitely be ready to carry out the advice given. This advice is generally in the form of positive feedback so that it benefits consumers and companies. So, furthermore, no party is harmed but everything is profitable.
Alternative Criticism Besides Complaining To KFC Call Center
If you do not manage to submit a complaint using a phone number and email, then you can try through their social media such as Twitter on @KFCINDONESIA and Instagram @kfcindonesia. Because of the delivery through social media, you must know how to deliver correctly. Especially the warehouse of hoaxes and various fake news.
Of course, if you give advice or complaints but in fact hoaxes, it can result in criminal damage. When complaining to the KFC call center, try not to use provocative language. This language is encouraging to a certain event or condition, if the company considers it not good the reply can be fatal to the complainant.
In addition, understanding what issues you want to criticize or complain about is also mandatory. Moreover, criticizing through social media must be in the form of facts, if the form of opinion then it will be considered a hoax. Moreover, the content is negative to the detriment of one of the parties between consumers and restaurants.
Therefore complaining to the KFC call center before must be thought of over and over again first. Consider what the good and bad effects are if criticizing any of the things of the restaurant. If you have good intentions, then it must be sent immediately for the common good.
Maintaining politeness and language guidance will be the last key in expressing opinions, criticisms or suggestions through social media. Moreover, we come from Indonesia where both traits or characteristics must always be owned. Although understanding criticism is not against the law, but delivery should not be against the law.
We already know how the advantages of this restaurant are famous for its flour fried chicken products. If you find poor service or food with bad taste, you can immediately send criticism and suggestions. When going to complain to the call center KFC still has to maintain dignity.